PRIVACY POLICY
General Terms
Pack Mates with Chris de Aboitiz does not accept bookings from persons under the age of 18 years of age. All guests under the age of 18 must be accompanied by a responsible adult such as a parent or guardian. We reserve the right to cancel any reservation where this condition is not met.
Risk Warning
Pack Mates and the The Summit 1770 park management wishes to warn all persons who engage in any activity for recreation, enjoyment, leisure or relaxation on or near the park, that the pursuit of such activities involves the risk of harm or serious personal injury including death, drowning, head, eye or spinal injury, paralysis, broken limbs or strains.
Prior to undertaking any such activity, all occupants, guests or other persons should ensure and be satisfied that they are aware of all risks involved, including those risks associated with any pre-existing health condition. Such activities and facilities are varied and may include: playground equipment; water parks and water activities; operation of vehicles, plant and equipment; sporting and children’s activities; exercise equipment; interaction with wildlife, waterways, water courses and dams; trips, falls and collisions including interaction with other guests and their property; walking or running over uneven surfaces and grounds, tiled surfaces and wet areas which may result in slips, trips or falls; walking in unlit / poorly lit areas which may require a person to provide and carry a torch or other form of lighting; activities (including camping) with exposure to the natural environment (flora & fauna) including the risk of falling tree limbs.
All persons who engage in recreational activities do so at their own risk. Children and infants must be supervised by an adult at all times. By entering the Park, it is accepted that all activities including recreational activities are not free of risk and that park management is not liable for any loss, damage or injury arising from such activities. On entry, it is also agreed that park management, owners, employees or agents are indemnified against all claims for injury, loss, damage or theft of property.
Dog Policy
● Upon arrival at the park, The dog owner must then agree to and sign our Dog Policy Dog Owner Agreement Form.
● Dogs must be supervised at all times and never left unattended, including inside a tent, van, or other accommodation.
● Dogs must be on a leash at all times while not in a van or tent or other accommodation: there are no exceptions.
● For health and safety reasons, dogs are not allowed in any common areas of the park, including camp kitchens, amenities, reception, or any public areas.(Exception Guide\Assistance Dogs)
● Dog owners are 100% responsible for picking up and disposing of their dog’s waste in a sealed ‘doggy do’ plastic bag and disposed of in rubbish bins.
● For health and safety reasons, dogs must not be washed or cleaned anywhere within the park.
● Dog owners are personally responsible, and will be held to be so, for any and all personal injuries and/or property damage or losses in relation to any actions caused by or because of their dog.
● The dog owner must agree that the owner and/or park manager reserves the right to evict any guests whose dog is deemed noisy, disruptive, and aggressive or the subject of a complaint/s from other guests. It is the dog owner’s sole responsibility to control and manage their dog. If in the view of park management this has not happened to an
● acceptable level, the owner and the dog may be evicted from the park immediately.
Guest code of conduct.
We strive to provide a welcoming and safe place for people of all ages and walks of life to camp. The Summit 1770 is a place where our guests can get back to nature and relax. At all times we encourage our guests to be mindful of each other.
Visitors must phone the manager at the gate and park in the visitors area only.
Should you allow visitors into the park without the permission of management you could be evicted.
It is important all guests abide by our speed limit of 10 km per hour throughout the park.
No Noise Policy
We do not allow loud music, noisy parties, offensive language or the excessive consumption of alcohol. Management reserves the right to evict any individual or group from the park who is/are considered to be in contravention of this policy. Evictions will result in forfeiture of all monies paid to Pack Mates.
Cancellation/ Refund/ Booking Policy
We do not offer cancellations once paid. However, if cancellation notice is given by phone call Pack Mates before 24 hours of the booked date/time, we will reschedule your booking to another available date/time within a three (3) month period from original booking date/time. Please call Pack Mates on 0421026255 to enquire & confirm your new date/time to join him in another the workshop or activity. If Pack Mates cannot go ahead with a workshop due to an unforeseen event, you will be refunded the amount paid or your workshop position can be rescheduled to another day suitable for both parties.
Privacy
Pack Mates is committed to treating the privacy of our customers with utmost importance. We will collect, store, use and disclose your Personal Information in accordance with relevant legislation and our Privacy Policy (outlined below). By proceeding with your booking, you confirm that you have read and acknowledge the terms of our Privacy Policy.
Our Privacy Policy includes information about safeguards in place for your Personal Information.
Governing Law
The Agreement is governed by the laws in force in the State of Queensland, Australia.
Queries and Disputes
If a party has a query or dispute in respect of the Agreement or a query or dispute in respect of the payment of monies we ask that they contact Us by:- Email at – admin@packmates.com.au
Privacy Policy
This Privacy Policy is effective from 1 January 2024
● Vehicle details including registrations and vehicle make and model;
● Payment information (such as credit card, PayPal or bank details);
● Financial and transaction details associated with bookings, products and services;
● Special needs or preferences;
● Information concerning previous interactions with Pack Mates and business partners;
● Your social media preferences;
● Any preferences you tell us about or other information that you provide.
In addition, Pack Mates may collect sensitive information by consent to assist with providing services to cater to special needs.
Please see the Direct Marketing section of this policy for more examples of the kinds of personal information we collect.
Why we collect Personal Information
The primary use for obtaining personal information is to effectively administer records, accounts and financial transactions, to assist our internal administration and operations including accounting, risk management, record keeping, archiving, systems development and testing, and staff training, to provide for administration and operations, arrange bookings and accommodation, book tours and other services on a customer’s behalf, to improve services to meet customer preferences, provide opportunity for future sales and marketing and provide other goods, and services in connection with Pack Mates business or undertaking. Some personal information obtained is required by law such as properly identifying parties to a contract.
The information obtained provides a means for Pack Mates to contact customers, provide tourism information and assist in managing risks associated with visiting the Summit 1770 Park including responding to emergencies, responding to public safety threats or where there is a serious threat to health, life or safety. Personal information also assists in understanding the demographics of existing and future customers and providing appropriate facilities to meet customer needs and to offer marketing material to customers to provide information on goods and services offered.
How we collect personal information
Generally, we collect personal information directly from you, such as when you make a booking with us or when you have other dealings with us.
We may collect and update that information over the phone, over the Internet, in person (when you visit us at our location, when you write to us or if you participate in our marketing campaigns.
We may use and disclose the personal information we collect for the purpose of providing you with tailored marketing communications about our goods and services, or to conduct market research. Typically, we send these communications to your email address or mailing address.
When we disclose personal information
As Pack Mates is concerned with maintaining the privacy of personal information, such information will not be disclosed to third parties that are not directly involved or associated with Pack Mates business or undertaking unless:
● an emergency exists where disclosure of such information will assist in the response; and
● a law enforcement agency or person duly authorized by law requests the disclosure of such information for bona fide reasons. We may disclose your personal information where we are required or authorized by law to disclose your personal information or for any purposes connected to a fraud, crime prevention or impropriety investigation.
Direct Marketing
Personal information may be used for direct marketing purposes where, in absence of an objection, implied consent is assumed. Pack Mates will also provide options for a person to opt out of receiving marketing material.
In addition, Pack Mates may use information appropriately and lawfully sourced by a third party for direct marketing purposes if the information is not sensitive information and:
● it is impracticable for Pack Mates to seek your consent before that particular use;
● you have not made a request to Pack Mates not to receive direct marketing communications.
Protection of personal information
The Pack Mates takes reasonable steps to ensure the personal information it holds is accurate and up-to-date, and is protected from misuse, interference and loss, and unauthorized access, modification or disclosure. All information stored electronically is protected by unique password and network protection with access limited to key positions held within Pack Mates. Physical records are kept in secure locations to prevent unauthorized access or disclosure. In addition, once records are no longer of use, personal particulars will be removed to de-identify any such records.
When the opportunity arises, Pack Mates will take steps to confirm or update the personal information and contact particulars to ensure currency is maintained as is practicable.
Website cookies and digital services
Information is also generated and collected whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance. Some parts of our websites also use “cookies”. A “cookie” is a small text file that is placed on your computer’s hard drive by a web page server. Cookies store information about the use of our website and are used to identify new or previous visitors to the website and what pages have been accessed. Most web browsers are set to accept cookies, but this function can usually be disabled if you wish. Please note that if you do disable this, not all functionality on our websites will be available to you.
Openness, Access and Correction
Pack Mates will provide access to personal information held by us on you, according to our obligations under the Privacy Act. We may charge a fee for retrieving this information, in which case we will inform you of the fee in advance of providing the information. Prior to information being released, precautions will be taken to confirm the person’s identity by reference to information held and other unique information held. If your personal details change, such as your address or phone number, please contact us at admin@packmates.com.au to update your details.
Making a complaint
If you wish to complain about our handling of your personal information, please send a written complaint to the Privacy Officer in the first instance by using the contact details below. We undertake to promptly acknowledge and investigate any complaint about the way we manage personal information. If you are dissatisfied with the outcome of our investigation, you may take your privacy complaint to the Office of the Australian Information Commissioner (OAIC). For information in making a complaint to the OAIC, please visit the OAIC’s website http://www.oaic.gov.au/privacy/privacy-complaints, or phone 1300 363 992.
Contacting Pack Mates
Any queries relating to this policy, enquiries about the personal information held, requests to update personal information, requests to be excluded from receiving marketing communications or complaints may be directed to Pack Mates at admin@packmates.com.au